1. Introduction
1.1. Welcome to ThirtyMins Limited, an online food delivery platform (“Company” or “ThirtyMins”) that connects you (“Customer” or “You”) with a variety of restaurants and food providers. By using our website or mobile application to place food delivery orders, you agree to these Terms of Service and Conditions ("Terms").
1.2. These Terms govern your use of our platform and form a legally binding agreement between you and ThirtyMins Limited. If you do not agree with any part of these Terms, please do not use our platform.
2. Order Placement
2.1. You must be at least 18 years old to place an order with ThirtyMins. By placing an order, you confirm that you meet this age requirement.
2.2. When placing an order, you agree to provide accurate and complete information, including your delivery address, contact details, and payment information. You acknowledge that failure to do so may affect the processing of your order.
2.3. Once your order is placed, you will receive a confirmation email or notification detailing the specifics of your order, including estimated delivery time and payment status.
2.4. Cancellation: If you wish to cancel an order, please do so before the restaurant confirms it. After confirmation, cancellations may not be possible. For assistance, please contact our support team at [support email].
3. Delivery and Cancellation
3.1. ThirtyMins Limited aims to provide a seamless and timely delivery experience. However, delivery times are estimates and may be affected by external factors such as traffic, weather conditions, or issues with the restaurant or delivery personnel.
3.2. If delivery fails due to reasons on your part (e.g., you are unavailable at the time of delivery), you may still be charged the full amount for both Items and Delivery Services.
3.3. You may cancel your order until the restaurant confirms it. After confirmation, cancellation will not be possible, and you will be charged in full for your order. If delivery has already started, cancellation will incur full charges.
3.4. If ThirtyMins Limited cancels the Delivery Services for any reason not attributed to you, you will be entitled to a refund for any fees paid.
4. Payment
4.1. The prices for food orders and delivery services (the "Fees") are clearly displayed on our website or mobile application, and they include applicable taxes and delivery fees.
4.2. Payment can be made through various methods accepted by ThirtyMins Limited (e.g., credit or debit card). By providing payment information, you confirm that you are authorized to use the selected payment method.
4.3. ThirtyMins uses secure payment gateways, ensuring that your payment information is handled with the highest level of confidentiality and security.
4.4. If your payment cannot be processed due to insufficient funds or any other reason, ThirtyMins Limited reserves the right to suspend your access to Delivery Services until the issue is resolved.
5. Quality of Service
5.1. While ThirtyMins Limited strives to ensure a seamless food delivery experience, we are not responsible for the quality, freshness, or taste of food provided by the restaurants or food providers.
5.2. Any complaints regarding the food quality or condition should be directed to the respective restaurant or food provider. However, you may also contact our support team to report any issues for service improvement.
6. Intellectual Property
6.1. All content and materials on the ThirtyMins platform, including logos, trademarks, software, and design elements, are the property of ThirtyMins Limited and are protected by intellectual property laws.
6.2. You are granted a limited, non-exclusive, non-transferable right to use the platform solely for placing food orders.
7. Privacy and Data Protection
7.1. ThirtyMins Limited values your privacy. We handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.
8. Limitation of Liability
8.1. ThirtyMins Limited shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our platform or services provided by the restaurants or food providers.
8.2. We are not responsible for any delays in delivery or failure to perform due to circumstances beyond our control, including traffic, weather, or events of force majeure.
9. Refund Policy
9.1. Upon receiving your order, it is your responsibility to check the items for completeness and accuracy. If any issues arise, please notify us immediately via our live chat or contact support at [support email].
9.2. If items are missing or incorrect, you must provide evidence (such as photos or receipts) within a specified time. Refunds for verified issues will be processed promptly, in line with industry standards for food delivery services.
10. Amendments to the Terms
10.1. ThirtyMins Limited reserves the right to modify these Terms at any time, with updates posted on our website or app. You will be notified of such changes via email or app notifications. Continued use of the service after any changes indicates your acceptance of the revised Terms.
11. Governing Law and Jurisdiction
11.1. These Terms are governed by the laws of the United Kingdom, and any disputes arising from them shall be subject to the exclusive jurisdiction of the UK courts.