Terms of Service
1. Introduction
1.1. Welcome to ThirtyMins Limited, an online food delivery platform (“Company” or “ThirtyMins”) that connects you (“Customer” or “You”) with various restaurants and food providers. By using our website or mobile application to place food delivery orders, you agree to these terms and conditions.
1.2. These terms govern your use of our services and form a legally binding agreement between you and ThirtyMins Limited. If you do not agree with any part of these terms, please do not use our platform.
2. Order Placement
2.1. You must be at least 18 years old to place an order with ThirtyMins. By placing an order, you confirm that you meet this age requirement.
2.2. You agree to provide accurate and complete information when ordering, including your delivery address, contact information, and payment details.
2.3. Once your order is placed, you will receive a confirmation email or notification detailing order specifics, estimated delivery time, and payment status.
3. Delivery and Cancellation
3.1. ThirtyMins Limited aims to ensure timely and efficient food delivery. However, delivery times are estimates and may be affected by circumstances such as traffic or weather conditions.
3.2. If you wish to cancel an order, please do so before the restaurant confirms it. After confirmation, cancellations may not be possible. For assistance, contact our support team at [support email].
4. Payment
4.1. Prices on our website or mobile application include applicable taxes and delivery fees.
4.2. Payment for orders can be made through various methods accepted by ThirtyMins. By providing payment information, you confirm that you are authorized to use the selected payment method.
4.3. ThirtyMins uses secure payment gateways, and your payment information will be treated with the highest level of confidentiality and security.
5. Quality of Service
5.1. ThirtyMins Limited strives for a seamless food delivery experience but is not responsible for the quality, freshness, or taste of food from the restaurants or providers.
5.2. Complaints regarding food quality or condition should be directed to the restaurant. Nonetheless, please inform our support team of any issues for service improvement.
6. Intellectual Property
6.1. All content and materials on the ThirtyMins platform, including logos, trademarks, and software, belong to ThirtyMins Limited and are protected by intellectual property laws.
6.2. You are granted a limited, non-exclusive, non-transferable right to use the platform solely for placing food orders.
7. Privacy and Data Protection
7.1. ThirtyMins values your privacy and handles personal information per our Privacy Policy. By using our services, you consent to the data collection and use outlined in our Privacy Policy.
8. Limitation of Liability
8.1. ThirtyMins Limited shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our platform or services provided by restaurants or food providers.
9. Refund Policy
9.1. Upon receiving your order, it is your responsibility to check the items for completeness and accuracy. If there is an issue, please notify us via live chat immediately.
9.2. If any items are missing, you must provide evidence (such as photos or receipts) within a specified period. Refunds for verified issues will be processed promptly. Following industry standards, we align our refund process with similar food delivery services.
10. Amendments to the Terms
10.1. ThirtyMins reserves the right to modify these terms and conditions at any time, effective upon posting on our website or app.
11. Governing Law and Jurisdiction
11.1. These terms and conditions shall be governed by the laws of the UK, with disputes subject to the jurisdiction of the UK courts.
By using the ThirtyMins platform, you confirm you have read, understood, and agreed to these terms. For questions, please contact our support team at [admin@thirtymins.com].