1. Introduction
1.1. Welcome to ThirtyMins Limited, an online food delivery platform ("Company" or "ThirtyMins") that connects you ("Customer" or "You") with various restaurants and food providers. By using our website or mobile application to place orders for food delivery, you agree to be bound by the following terms and conditions.
1.2. These terms and conditions govern your use of our services and constitute a legally binding agreement between you and ThirtyMins Limited. If you do not agree with any part of these terms, please refrain from using our platform.
2. Order Placement
2.1. You must be at least 18 years old to place an order through ThirtyMins Limited. By placing an order, you confirm that you meet this age requirement.
2.2. You agree to provide accurate and complete information when placing an order, including delivery address, contact information, and payment details.
2.3. Upon placing an order, you will receive an email or notification confirming the order details, delivery time estimate, and payment information.
3. Delivery and Cancellation
3.1. ThirtyMins Limited strives to ensure timely and efficient food delivery. However, delivery times are estimates and may vary due to unforeseen circumstances such as traffic or weather conditions.
3.2. If you wish to cancel an order, please do so before the restaurant confirms the order. Once the restaurant accepts the order, cancellations may not be possible. In such cases, you may contact our support team at [support email] for assistance.
4. Payment
4.1. Prices displayed on the website or mobile application are inclusive of applicable taxes and delivery fees.
4.2. Payment for orders can be made through various payment methods accepted by ThirtyMins Limited. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
4.3. ThirtyMins Limited uses secure payment gateways, and your payment information will be treated with the highest level of confidentiality and security.
5. Quality of Service
5.1. While ThirtyMins Limited strives to ensure a seamless and satisfactory food delivery experience, we are not responsible for the quality, freshness, or taste of the food provided by the restaurants or food providers.
5.2. Any complaints regarding the quality or condition of the food should be directed to the respective restaurant. However, we encourage you to notify our support team of any issues you encounter to improve our service.
6. Intellectual Property
6.1. All content and materials on the ThirtyMins Limited platform, including but not limited to logos, trademarks, and software, are the property of ThirtyMins Limited and protected by intellectual property laws.
6.2. You are granted a limited, non-exclusive, and non-transferable right to use the platform solely for placing food delivery orders.
7. Privacy and Data Protection
7.1. ThirtyMins Limited values your privacy and handles your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.
8. Limitation of Liability
8.1. ThirtyMins Limited shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our platform or the services provided by restaurants or food providers.
9. Amendments to the Terms
9.1. ThirtyMins Limited reserves the right to modify or amend these terms and conditions at any time. Any changes will be effective upon posting on our website or mobile application.